Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored and protected when you use the Pink Casino website and related services in the United Kingdom. By accessing the website or creating an account, you acknowledge that your information may be processed in line with this policy, applicable legal requirements and the operator’s regulatory obligations.

1. Scope of this policy

This policy applies to personal data collected through account registration, website use, customer support interactions, payment activity, verification procedures, safer gambling tools and other services connected to the platform. It covers information provided directly by you, data collected automatically through your use of the site, and information obtained from trusted third parties where lawful and necessary.

2. Information that may be collected

When you use the website, the operator may collect personal information such as your full name, date of birth, home address, email address, telephone number and account credentials. Additional data may include payment details, transaction history, gameplay activity, device information, IP address, browser type, location-related data, communication history and account preferences.

The operator may also collect verification materials and compliance-related information, including proof of identity, proof of address, payment ownership evidence and, where required by law, source-of-funds or source-of-wealth information.

3. How information is collected

Information may be collected directly when you register an account, deposit funds, request a withdrawal, contact support, respond to account queries, use safer gambling settings or upload verification documents. Data may also be gathered automatically through cookies, analytics tools, server logs and platform monitoring technologies when you browse or interact with the website.

In certain situations, information may also be received from payment processors, identity verification providers, fraud prevention partners, analytics services, public databases and regulatory or legal sources where permitted or required.

4. Why personal data is used

Your information may be used to create and manage your account, process deposits and withdrawals, verify identity, confirm eligibility, prevent fraud, detect suspicious activity, comply with anti-money laundering obligations, deliver customer support and maintain the technical security of the platform.

It may also be used to personalise your account experience, improve website performance, monitor gameplay behaviour, apply responsible gambling measures, communicate service information, manage promotions where applicable and fulfil legal, regulatory or reporting duties.

5. Legal basis for processing

Personal data may be processed where it is necessary for the performance of a contract with you, for compliance with legal and regulatory obligations, for the legitimate interests of the operator provided those interests are not overridden by your rights, or where consent has been obtained for specific forms of communication or data use.

Where consent is relied upon, you may normally withdraw that consent at any time, although this does not affect the lawfulness of processing already carried out before the withdrawal.

6. Account verification and compliance checks

As part of operating within a regulated gambling environment, the operator may use your personal information to carry out age verification, identity checks, address validation, payment method confirmation and other compliance procedures. These checks may take place when the account is opened, during account use, when certain thresholds are met or before withdrawals are approved.

If requested, you may need to provide documents or additional information to support these checks. Failure to do so may lead to temporary restrictions, delayed payments, suspension of specific functions or account closure where required by law or policy.

7. Responsible gambling and player protection

Your information may be processed to identify patterns that suggest potential gambling-related harm, to apply account limits, to support time-outs or self-exclusion requests and to meet the operator’s duty to promote safer gambling. This may include reviewing transaction patterns, gameplay frequency, account behaviour and interactions with support tools.

Such use of data is intended to support player protection and to help the operator comply with its obligations in the British gambling environment.

8. Marketing communications

The operator may use your contact details to send service-related messages, account notices, payment updates, policy changes and other essential communications connected to your account. Where permitted and where you have not opted out, contact details may also be used to send promotional messages, offers or product updates.

You can usually control marketing preferences through your account settings or by using the unsubscribe options provided in communications. Transactional or legally required messages may still be sent even if marketing messages are disabled.

9. Cookies and similar technologies

The website may use cookies and related technologies to remember settings, keep you signed in, analyse user behaviour, improve performance, measure campaign effectiveness and support security functions. Some cookies are necessary for core website operation, while others may be used for analytics, functionality or marketing purposes where allowed.

You can typically manage cookie settings through your browser or the site’s cookie controls, although disabling certain cookies may affect how parts of the website function.

10. Sharing of personal information

Your information may be shared with selected third parties where necessary for account administration, payment handling, identity verification, fraud prevention, customer support, analytics, legal compliance, responsible gambling measures and technical operations. These third parties may include payment service providers, verification specialists, hosting providers, software partners, support vendors and professional advisers.

Information may also be disclosed to regulators, law enforcement bodies, courts or other authorities where disclosure is required by law, regulatory duty, investigation or formal legal process.

11. International transfers

Some service providers or group companies involved in processing personal data may be located outside the United Kingdom. Where information is transferred internationally, the operator should take appropriate measures to ensure that personal data remains protected in line with applicable data protection requirements. This may include contractual safeguards, adequacy decisions or other recognised legal mechanisms.

12. Data retention

Personal data is generally kept only for as long as necessary to fulfil the purposes for which it was collected, including account management, legal compliance, fraud prevention, dispute handling, regulatory reporting and responsible gambling obligations. In practice, this may mean certain records are retained for a significant period after an account becomes inactive or is closed.

Retention periods may vary depending on the type of information involved and the legal or operational reason for keeping it.

13. Security measures

The operator is expected to use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or unlawful disclosure. These measures may include encryption, access controls, internal procedures, monitoring systems and security reviews.

Even so, no online system can be guaranteed to be completely secure, and users should also take reasonable steps to protect their own credentials, devices and account access.

14. Your rights

Depending on the laws that apply, you may have rights in relation to your personal data. These may include the right to request access to your information, request correction of inaccurate data, request deletion in certain circumstances, restrict or object to certain processing, request data portability where applicable, and withdraw consent where consent is the basis for processing.

You may also have the right to complain to a relevant data protection authority if you believe your personal data has been handled unlawfully or unfairly.

15. Children and age restrictions

The website is not intended for anyone under the age of 18. The operator does not knowingly provide gambling services to minors and may use age verification checks to prevent underage access. If it becomes aware that personal information has been collected from a person under 18 in connection with gambling services, the relevant account may be suspended or closed and the matter handled in line with legal obligations.

16. Third-party links and services

The website may contain links to third-party websites, tools or services. This Privacy Policy applies only to the operator’s own services and does not govern how external sites process information. If you follow links to third-party services, you should review their privacy terms separately.

17. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, regulatory, technical or operational changes. The latest version will normally be published on the website, and continued use of the services after changes take effect may be treated as acceptance of the updated policy where permitted by law.

18. Contact and privacy enquiries

If you have questions about this Privacy Policy, your personal data or your privacy rights in connection with the website, you should contact customer support or the appropriate privacy contact using the options made available on the platform. Where appropriate, you may also seek assistance from the relevant supervisory authority.